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An appraisal of storytelling in advertising on enhancing consumer perception of product quality and brand reputation: Evidence from a retail chain in Lagos, Nigeria

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  • NGN 5000

Background of the study

Storytelling in advertising has emerged as an influential strategy for shaping consumer perceptions of product quality and brand reputation. In Lagos, retail chains are increasingly employing narrative-driven advertising campaigns to communicate their value propositions and differentiate themselves in a competitive market (Ibrahim, 2023). By weaving stories that reflect the brand’s history, customer experiences, and product innovation, retailers can create a cohesive brand image that resonates with consumers. This approach not only simplifies complex product information but also fosters emotional engagement, which enhances perceived product quality and strengthens brand reputation (Okafor, 2024). Consumers tend to value brands that provide transparent and compelling narratives, associating them with trustworthiness and superior quality. As a result, storytelling in advertising becomes a strategic tool for driving customer loyalty and market success. This study examines how storytelling in advertising affects consumer perception of product quality and brand reputation for a retail chain in Lagos, aiming to identify the key narrative elements that contribute to a positive brand image.

 

Statement of the problem:

Retail chains in Lagos face the challenge of effectively using storytelling in advertising to enhance consumer perception of product quality and brand reputation. Inconsistent narratives and unclear messaging can lead to consumer confusion, reducing the effectiveness of advertising campaigns and diminishing brand value (Ibrahim, 2023). The disconnect between the intended story and consumer interpretation often results in a diluted brand image and lower trust levels. Without clear narrative guidelines, retail chains may struggle to achieve a cohesive brand message, thereby affecting customer loyalty and purchase behavior. This study seeks to address the gap by identifying the narrative elements that most effectively improve consumer perceptions and offering recommendations for more impactful storytelling strategies (Okafor, 2024).

 

Objectives of the Study

 

To evaluate the impact of storytelling in advertising on consumer perception of product quality.

 

To assess the influence of narrative-driven advertising on brand reputation.

 

To recommend strategies for enhancing storytelling effectiveness in retail advertising.

 

Research questions

 

How does storytelling in advertising influence consumer perception of product quality?

 

What is the relationship between narrative-driven advertising and brand reputation?

 

Which storytelling strategies can enhance consumer trust and loyalty?

 

Significance of the Study

This study is significant as it explores how storytelling in advertising enhances consumer perception of product quality and brand reputation for a retail chain in Lagos. The insights will guide marketers in developing coherent narratives that build trust and drive customer loyalty. The research contributes to academic literature on narrative marketing and offers practical recommendations for improving advertising strategies in the retail sector (Okafor, 2024).

 

Scope and Limitations of the Study

The study is limited to examining storytelling in advertising and its impact on consumer perception of product quality and brand reputation for a specific retail chain in Lagos. It does not extend to other industries or geographic regions, and focuses solely on narrative elements in advertising.

 

Definitions of Terms

 

Storytelling in Advertising: The use of narrative techniques to communicate brand and product messages.

 

Product Quality: The perceived standard and performance of a product as evaluated by consumers.

 

Brand Reputation: The overall perception of a brand’s reliability, credibility, and value.





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